Your claim is received by the Panel's office
When your claim has been received by the Patients Claims Panel's office you will receive a letter of confirmation from us with information about your case number and the name of the lawyer who will present your claim before the Panel. If you have not received a letter of confirmation, the claim is probably still with the insurance company in preparation for the upcoming review.
The claim is processed by the Panel
Your claim will be reviewed at a meeting of the Patients Claims Panel. The Panel members receive the memorandum, together with other necessary documentation and any additions from yourself, beforehand. At the meeting a lawyer from the Panel's office presents your claim to the Panel. The members of the Panel then discuss your claim and come to a conclusion.
The Panel's opinion
The Panel's conclusion is formulated as an opinion that is signed by the chairman and the reporting lawyer. The opinion is then sent to yourself as well as the insurance company.
The opinion of the Panel is advisory. This means that the insurer is not obliged to comply with the opinion, even though this is almost always the case.
When the Panel has issued its opinion, the insurer will come to a decision regarding your claim. You will then receive the Panel's opinion together with the insurer’s decision. You will also receive information regarding the ability for you to proceed, should you not be satisfied with decision after a review in the Panel. If you have questions about this type of procedure, contact the insurance company.