Your claim is received by the Panel's office
When your claim has been received by the Patients Claims Panel's office you will receive a letter of confirmation from us with information about your claim number and the name of the lawyer who will present your claim to the Panel. If you have not received any confirmation the claim is probably still with the insurance company that is preparing the memorandum that will be sent to the Panel.
The claim is processed by the Panel
Your claim will be dealt with at a meeting of the Patients Claims Panel. Before the meeting the Panel members receive all the documents and read about your claim. The documents are the memorandum with attachments and any additions from you. At the meeting a lawyer from the Panel's office presents your claim to the Panel. The members of the Panel then discuss your claim and come to a decision.
The Panel's opinion
The Panel's decision is formulated in an opinion that is signed by the chairman and the reporting lawyer. The opinion is then sent to the insurance company.
The opinion of the Panel is advisory. This means that the insurance company is not obliged to comply with the opinion but this is almost always what happens.
After the Patient Claims Panel has issued its opinion the insurance company will make a decision on your claim. The insurance company will send the Panel's opinion to you together with its decision. You will also receive information on what you can do if you are not satisfied with the company's new decision. If you have questions about the procedure, contact the insurance company.